Make A Complaint

If you are unhappy about goods or services you have purchased in the Channel Islands, or you think that a business may have breached local competition law you may want to make a complaint.

In this section you can find information about how to make a complaint about a business that we regulate or a business who you think may have breached competition law.

We have no power to 'spot check' businesses to ensure that they are complying with the laws we are responsible for. We may only initiate a formal investigation if we have 'reasonable case to suspect' that a business has breached the law or a condition if its licence. Often matters are not in the public domain, and we therefore encourage businesses and consumers who suspect that a business is infringing the law or licence to contact us to make a complaint. Confidentiality is assured.