Ports - Making a complaint

If you are unhappy with the service you have received from your airline or shipping company, you should contact them directly and escalate to Ports of Jersey if necessary. We do not regulate airlines and shipping companies.

If you are unhappy with the service you have received from Ports of Jersey - (the airport, harbours, or marinas) and wish to make a complaint, you should take the following steps:

1. Register your complaint with Ports of Jersey and follow its complaints procedure

In the first instance you should ask Ports of Jersey to resolve your complaint.

Ports of Jersey has a complaints policy and procedure which sets out its procedures for handling complaints, including time limits for resolution.

2. Submit a complaint to us

If Ports of Jersey has been unable to resolve your complaint to your satisfaction, you can ask us to consider your complaint.

Before getting in contact, please read our Guidelines on on Making a Complaint and Investigation Procedures. These contain everything you need to know in order to submit a complaint to us.